I have been using a Freestyle Flash Meter by Abbott for about 5 years and I never had any problem with it. I have about 500 strips left to use then it is no more, because they have stopped producing them and I was debating whether to switch to the freestyle lite, or the new Ultra Meter that feeds right into my pump.
Today after deciding to log with my new forms Libby sent me and all geared up for success in eating, exercising, and maintaining good records so I can obtain good numbers while lowering my basal and bike riding and or exercising.
Third test of the day on my freestyle flash and I got an ER2 message on this old meter and of course I had no back up with me, and I was feeling a bit low and edgy, but woke up with a 104, half of eng muffin, and 138 later and now feeling very loud and very low at work.
I decided to call Abbott as I did not have my manual for the meter with me, who carries that? I called the support line and told them my story and asked what an ER2 was. She wanted my name, address, serial number of the meter, lot number of the strips, and wanted to know if I had control solution, nooooo, please just tell me what ER2 means?? Ma’am, I need all this info so that I can overnight you a free, freestyle lite to you, but hey what does ER2 mean? Ma’am, if you would not interrupt me I need this info because we are no longer making freestyle flashes, I know this, what is an ER2 message? Ma’am you no longer can use your freestyle flash and an ER1 means you are hypoglycemic, but what is an ER2??? in a not happy voice. Well ma’am an ER2 can mean hyperglycemic and I know by how agitated I am that I am not hyper. She said ma’am please test again, I said are you kidding me what is an ER2?? Please test ma’am and I will tell you, I test again and guess what ER2, she then states they no longer make freestyle flashes and that she is shipping a new freestyle lite, omg, how will that help me now I ask, she said you need to call your physician, are you kidding me what will they do for me,(tell me what and ER2 is???, my husband’s input tonight.)
Well I hung up and started to think I should of told her I will go to drugstore and buy a new meter, will she cover the expense if I send her the bill, but then I remember there is a Type 2(who never tests), I go running to her desk, cause I am wound up and feel low and tell her my story and tada she has a meter. I test and it is 95, phew. She let’s me use the meter the rest of the day and I decided to walk after lunch even though I already bolused and two hours later was 60, so I am very grateful for my nurse friend, but still way pissed at the support at Abbott.
I get home to a voicemail they are sending me a new meter (really??) with 100 strips and if I let them know how many strips I have left for the flash they will replace those too, hmmm, think support tech screwed up or what??
Okay, did I over react?
Which meter freestyle lite or Ultra?
Oooo and what the heck is ER2, gonna go look now in my MANUAL.