Has anyone else had problems with their Dexcom G4 CGM, where the plastic tab on the side where the USB is breaking? I have broken 3 of them. When the tab breaks, the cover no longer stays in place, which then cannot keep dust and contaminants out of the device.
Before anyone says that I'm too rough on my meters, I am not. I keep it in my front pocket, don't drop it, and generally take very good care of it. When I spoke to technical support today, I asked the woman if she has seen many CGMs break in this area, which she said she has. She then told me that Dexcom recently changed the materials in the meter. When I asked her if this was to remedy the fact that they are breaking in this area, she told me that she never said they were.
I purchased my original meter in December 2012, so it is now out of warranty, and they will not replace it again. This seems pretty clear to be a manufacturing defect, and something Dexcom should stand behind, but maybe I'm asking for too much? Dexcom last replaced my meter in September of 2013, so I've had this one for about 8 months before breaking.
The woman in technical support told me my only option is to get started on the process of getting a new meter, that Dexcom would not replace this one. Unfortunately, my insurance covers only 50% of the cost, so it is not a great option. She also said that I could just keep using it as is, which is what I'm going to do, but when I told her that every tech who I've spoken to in the past about this has told me that it is not good to do this, she said that it should be okay.
I'm just trying to find out if others have the same experience with the meter breaking in that spot?