Been on Dexcom for around 7 years. Had my fair share of failures, usually sensors that never make it to the 7 day mark.
- Recently, had a transmitter that I replaced the battery in, everything was working ok for about a month.
- After a month, numbers on my X2 Slim graph start to get a bit wonky and jaggety (not a smooth line). For example, line would be at 6.0, 6.0, 6.0, all of a sudden jump up to 6.5, then jump back to 6.2, 6.0.
- Couldn’t figure out what it was, kept happening over multiple sensors.
- Put in a brand new transmitter Dexcom sent me. Transmitter wouldn’t connect at all.
- Dexcom sent a replacement transmitter, the same one I’m using now. Graph is still funky, no smooth lines at all. Sensors mostly all from the same lot #7269439 (G5).
- Dexcom is going to replace my 3 sensors and give me a new transmitter to try, but they refuse to exchange my still brand new 9 sensors that have the same lot numbers as the ones that failed. Lady tells me that the “lot number” is just something for internal use and has nothing to do with when the sensors were made or if they’re from the same batch.
From what I had thought, and what is normal practice throughout most companies, a lot number denotes the “lot” from which the sensors came from, meaning that they were all produced in the same batch. Am I wrong in this thinking? Or is Dexcom just giving me their BS lines?
They told me that they would only replace the sensors if they’ve failed, and that I will need to try out the next 9 sensors (even though they will likely fail in the same fashion as the last 3 with the same lot number). Pisses me off that I will need to stab myself 9 more times meaninglessly just to prove that they’re bad.