I’ve been using a 7+ system for quite a while and I have a problem which I’d like some feedback on:
When I keep the receiver in my pants pocket it reboots randomly (loud beep, vibrate, “initializing”). If I wear it on my belt it never reboots. It reboots more often if I’m wearing my dress pants which tend to have more nylon/rayon. It almost never reboots when I’m wearing jeans (cotton).
Dexcom has replaced the receiver 3 times and each one behaves the same way instantly.
Being an engineer I’m strongly suspecting static electricity. I had a lengthy email discussion with customer support at Dexcom who seemed genuinely interested but had never heard of this phenomenon and could not reproduce it.
There is evidence this is happening to other people:
Has this ever happened to you? Please provide details such as frequency of occurrence and any other observations about what circumstances tend to cause the behavior.
If it is happening to enough of us with regularity then we might actually be able to get Dex to fix the problem or at least allow us to set it for “silent reboot”. I’ve been outed at a number of meetings where I slyly slip the receiver from my pocket to check my bg only to hear the short beep and see “Initializing” on the screen and realize that in about 10 seconds it’s going to be REALLY loud. I’ve tried sitting on it to muffle the sound/vibe but I guess I don’t have enough fat back there to make much of a difference - plus it looks a little funny when they see me sitting on a vibrating, beeping device.