The fact that DexCom is selling the Seven Plus upgrade for $200 to newer users and forcing those of us who adopted early and have been paying for sensors the whole time four times as much to upgrade makes my blood boil.
I have spent in the neighborhood of $10,000 over the past 3 years with this company, using it continuously starting with the original system in June 2006 and then upgrading to the Seven System as soon as it was released, and apparently for that, I’m deemed less worthy of upgrade pricing than someone who bought the system 6 months ago and only uses it one week a month.
DexCom, this is very poor customer service for the people who have been supporting you from the beginning, and some of us are going to look for other options now. Your decision to charge me an extra $600 for the system now may cost you $1500 in sensor business for the rest of this year and another $3000 next year and annually on into the future.
Maybe you don’t want customers like me, but some of us think we deserve better and will not support businesses that treat their biggest spenders like this.