Is anyone else getting emails from individual Dexcom sales reps saying, basically, “order through me”?
This has happened to me for the past two months. The first time, I figured it was just a change in Dexcom procedures – after all, those change all the time. And it would be nice to have a regular contact. So I called the rep directly and the order went fine.
Then this month I got email from a different rep, different wording. This started to sound bizarre, so today I called the general number to place my order.
Punctuation and wording were a bit odd in both emails, as though each rep had composed their own email.
Various scenarios come to mind. Dexcom encouraging reps for some reason? Reps somehow competing for orders?
Here’s the text of the emails, with rep ID redacted:
====================================
May 8:
Hello,
Good Day! My name is xxxxxx a Re-order Sales Specialist at Dexcom. I’m just sending this e-mail letting you know your next eligibility dates to reorder supplies are:
G6 Sensors: 05/17/2020
Please contact us whenever you are ready to reorder the supplies. My direct number is 858346xxxx if you have any questions or concerns. Take care!
Warmest Regards,
xxxxxx xxxxxxxx
Commercial Reorder Sales Specialist | Dexcom
6340 Sequence Drive | San Diego, CA 92121
Call: (858) 346-xxxx | www.dexcom.com
======================================
June 3:
Hello!
This is Dexcom reaching out to advise that our system shows you going to be eligible to reorder your Dexcom supplies in the coming weeks.
If you would like to reorder, please respond to this email or call me at 858282yyyy, you can also reach our Customer Service team at 8773392664 option 1.
If you reorder your supplies through one of our distributor partners please disregard this email. Also if you no longer wish to receive these emails, please reply back with STOP and I will update your account.
Warm Regards,
yyyy yyyyyy
Commercial Reorder Sales Specialist | Dexcom
6340 Sequence Drive | San Diego, CA 92121
Call: 282-yyyy | www.dexcom.com
Dexcom CGM now available at pharmacy.
Learn more at Is Dexcom available at my pharmacy? | Dexcom
Questions about using your Dexcom CGM System?
Watch videos at dexcom.com/youtube