I called yesterday morning, waiting about 15 minutes for a tech who refused to replace my receiver that has THREE issues: 1) won’t connect to transmitter, 2)buttons are funky, 3) doesn’t hold a charge for long. I was shocked the guy wouldn’t send a replacement.
I called back later and had no problem getting someone else to send out a replacement which is due to hit my doorstep (only figuratively) this Saturday.
The guy who wouldn’t replace it? He had no accent.
EDIT: they are sending a touch receiver to replace my non-touch. I’m OK with that as I know I’ll have to get that type soon anyway as they switch me to the G6.