I’m a relatively new G6 user, started four months ago, and ran into a “restarts not allowed” error message on a fresh first-session sensor. I’ve followed many of the prior threads about restarting G6 sensors and am aware of the various reasons people give about why the G6 algorithm throws this message.
I called the Dexcom global support phone center and learned something that I hadn’t known before. I apologize if this has been covered and I overlooked it.
What I did was to insert the sensor last evening as I wanted the sensor element to settle in and report stable numbers sooner in the active session. This pre-soaking tactic has worked well on a few prior sessions.
This morning, I stopped the current sensor and then quickly moved the transmitter over to the new sensor after cleaning the transmitter contacts. After 30 minutes of the two-hour warm-up period, the “restarts not allowed” error appeared and sounded.
I didn’t want to mislead the tech support person and told her that I inserted the new sensor last evening but did not start the sensor until mid-morning. She told me that if a transmitter is stopped and then started within five minutes then the algorithm concludes that the user has restarted a sensor.
Since my new sensor was already in place, I was easily able to move the transmitter from the old to the new site quickly. That five-minute rule is news to me.
She happily offered to replace my sensor. Diabetes management is a continuous learning process! I don’t mind the challenge but I fear that these kind of incidents will be tougher to manage as I age.
Has anyone else run into this five-minute rule violation?