As if the health care system wasn’t frustrating ENOUGH, now there’s another obstacle in my path to getting an Omnipod.
A month ago, Edgepark calls me and tells me that I have insurance (Kaiser Permanente) approval to get my Omnipod, full 100% coverage.
But it’s been a month, and do I have the new pump yet? Nope.
Apparently, Edgepark is waiting on one more signature before they can ship out the pump, but I called my insurance on Thursday and asked them what the hold up was. They said there wasn’t one. They gave me an authorization number and everything. So Edgepark says they’re waiting on paperwork, and KP says it’s up to Edgepark to send out the pump. I’m still confused as to what exactly the holdup is. They need a signature? I’ll sign it myself!!
Something got lost in translation, and I hate that I’m stuck in the middle.
Anyone have any advice to offer? Or at least condolences? They don’t make this easy, that’s for sure!!