Well, I hope everyone survived the holiday season relatively intact. I use the word “relatively” because we can’t choose our relatives and, honestly, are all these body parts really needed?
We managed to get thru the season here. Had a white Christmas, little freezing rain, a thunderstorm that had hellacious straight line winds and 60 degrees the day after Christmas.
My sugars ran high most of the weekend, but I know I was being conservative on carb counting and mealtimes were odd. My weekend numbers are always odd, stay up late, sleep in, consume a few lite beers and eat when I get around to it. I really need to get more consistent, hopefully I’ll get around to it sometime soon.
I saw Manny’s thread on Medtronic customer service, but didn’t get a chance to respond to it. I’ve been a customer for all of two months now and have had 4 separate episodes, a couple of the pretty serious. A couple were billing problems which got straightened out, tho I may start charging them for my time soon.
Of the more serious issues:
The wrong parts were shipped on my initial order. The FDA recognize a document called GAMP (Generally Accepted Manufacturing Practices). Being a device manufacturer, the FDA requires them to be validated in all their procedures regarding manufacturing, inventory, shipments, and software usage and functionality. “Validated” means that all procedures are documented in SOP’s (Standard Operating Procedures) to ensure that the specifications in GAMP are met. Individuals are trained and must pass testing on the SOP’s for their jobs before they are allowed to do that function. In shipping, I believe, GAMP requires that shipments should be checked and signed off on by two individuals to make sure the proper items are shipped (at least that is what we do at our facility now). That obviously did not happen on my order. If they are using any type of bar coding, it would seem that the software allowed the the wrong items to be shipped.
On these items. I called to set up a return. The exchange items were supposed to be there on Tuesday, when the didn’t arrive on Wednesday, I called in for a tracking number. They had NO RECORD the return order being placed. While the lady I spoke to about it was pretty appalled (I think anyway) and got me the parts on the next day, that situation should never have happened. They had logs showing that I had called the order line and had been transferred to returns, talked to that individual for a few minutes, but that was it, no notes, no return order, nothing.
Seriously, do I really need to worry about bird-dogging these guys constantly? It’s ok I guess, I don’t ever have anything to worry about… oh wait, I guess I do need to worry about being too sarcastic.
I guess I should give my new CDE a call so she can yell at me for not being as consistent as I needed to be over the holiday’s. Actually, she seems like a real sweetheart, I doubt she’d really yell at me. LOL, my dad was a Command Sargent Major in the Army (he was a lifer, WWII, Korea, retired in 1968) and one thing I learned from him is that there are two ways to yell at people. One way is to explain to them why they were an idiot in a very calm, yet assertive way that makes them feel about 2 years old when you’re done. The other way is the more traditional yelling and screaming. Which one works best is really based on the individual being yelled at. Some peeps are just too dense for the first method and yelling is really the only way to get their attention.
We got my daughter and iPod Touch for Christmas and my son got a Wii. The Wii is a blast, I really recommend it. You can even work up a good sweat using it. It came with the Wii Sports games, they were a lot of fun, kinda anxious to see what some of the other games are like.
Happy New Year’s!