I will be sending it first thing tomorrow. It’s not an issue with the insurance. The insurance wasn’t supposed to pay anything either. The Animas Access program allows people to get a refurbished Ping for payment (from the customer, NOT insurance, because it’s not for a full 4 year warranty product, it’s for a 2 year warranty on a previously owned pump). Either the customer pays $900 total OR pays $200 and sends Animas their old pump. I was approved, verbally, by Animas for the full $700 credit for my pump (I had to show them proof of purchase from Minimed, give them the S/N on the back, etc for them to determine the credit I’d get). So that’s where my confusion comes in - I sent them my pump almost 2 months ago, yet they also want another $700 from me.
