OMG I completely feel your frustration! I called minimed MULTIPLE TIMES (20+) and each time was like this is TOTALLY unacceptable. Multiple pump replacements (see below) all failing within less than a month, for different errors each time. They don't take me seriously. I wish the FDA would do something even though I'm not much a fan of FDA. Unfortunately, I doubt insurance would care to pay for a different company's pump before warranty, but I don't know for sure...but I definitely agree with you on it SHOULD be allowed since this is our lives we are talking here! For minimed to suggest you buy a backup pump for THEIR multiple faulty pumps??? Really? They should be GIVING you an extra pump since they are so faulty. Ugggh thats just my rant Im done :-) This was my experience just to let you know you are not the only one, which is what I thought, too:
OK so I use MiniMed since there aren't a lot of options out there and it's the main one...used it for quite a while and their software is the only one my doc uses. Plus integration of the CGM system. I also can only use metal sets so OmniPod is out. HOWEVER...
I got this Paradigm pump less than 2 years ago. It malfunctioned on me when I had just biked 10 miles and was taking a ferry to a middle of nowhere island. Completely stopped working, NO buttons would do anything it was just frozen...long story short screwed my entire week and had to take a ride from a complete stranger.
So I get a replacement 3 days later (malfunction happened on weekend). That of course screwed me too. The replacement pump started getting motor errors left and right beginning the first week. So I got THAT one replaced. Now THIS one I have worn for ONE DAY and it gave me an error A33 which is an immediate "we gotta replace that pump NOW" error according to minimed. So I'm waiting on a fourth pump tomorrow! All within a month!?
Is this just me or the universe laughing at my coincidences, or is minimed really going downhill? Of course they say on the phone that they have TONS of people who've had pumps for years with no problems. I'm like OK, great for THEM, but what about those who dont? Am I the only one with multiple issues? Also had to have 2 of their CGMs replaced for malfunction...Curious to know if this is more widespread than just me.