Hope that one of you will be more computer literate than I am and be able to help me with this bump with my CGM.
Thanks in advance, tudiabetes and DOC!
I had the same problem…In fact, it had my frustrated for a long while before I read the instructions on Medtronic’s website:
It’s a wierd process, but as long as you follow the directions exactly, it should work. Be sure to follow the “additional steps” they include for installing CareLink on Windows 7:
I hope that helps! =)
I am an IT guy at a local hospital, have a MM 722 and a CGM. Well you have a few options, it all depends how far you want to take the issue. MM CareLink website sometimes does not like IE7 or 8 (Internet Explorer). Win7 comes with IE8. I maintain an XP system with IE6 for my CareLink. For the past few hours, I have been trying to install it on my Win7 Enterprise 64-bit with no luck It looks like it is a driver related issue. I did get the java error you reported but once I reloaded java and did the steps listed in the above article by ‘Fashionably Sweet’ that went away.
I believe that the underline issue is drivers for the CareLink USB in Win7 and not with Java as the error message as it infers. I have a system at work that has Microsoft Virtual PC installed. I am going to try to get it to work. There was an article I found that this was successful.
I removed all the registry keys, and files as mentioned by JohnG and it would see the driver but said there was a problem with the Services listed in the .inf file. I compared the .inf file with what was in my XP system and even copied it over and still did not have any luck.
I know it is possible to run it in Windows 7 without having to “hack” your system to make it work; it is just a matter of finding the right fix. These kind of issues I deal with all the time at work with other devices so I find them challenging and fun… (Geeky I know!!) so what ever I find tomorrow I will post. In the mean time if you want to try to try to set up here is the link. http://www.microsoft.com/windows/virtual-pc/
Yea was able to make it work!!.. I had to install Virtual PC for Windows 7 64-bit Enterprise. then in the XP environment I did the normal install through the Carelink.mimimed.com web page. in the Virtual PC i had to allow it to see the USB ports.
running it natively it Win-7 64 with IE8 I could not make it work… Come on MiniMed!! get on the ball!!
reply back and ill give better directions…
Robert ( A geek with nothing better to do!)