My one year old Ping pump display started showing parts of the white characters turning a tan or brown color. I started to notice this several months ago but it didn’t harm the functionality of the pump enough for me to do anything about it.
I noticed that this situation was slowly getting worse however. Instead of just a few pixels turning from white to brown, it seemed to be creeping up to 30-40% of some screens. While the screen was still largely readable, I decided to contact the Animus customer service to talk about this.
I’m at an age where my reading eyesight has been changing and I now need glasses to read. The combination of my deteriorating close vision together with the display losing its crispness concerned me, especially the middle of the night pump events.
The customer service person was very helpful and decided that the pump should be replaced. I was not pushing that idea but I was glad that she offered. I will appreciate working with a fresh display.
Has anyone else experienced this effect? Where I really noticed it was on the displays that had a lot of text, like the the basal rate review screens.
While I was on the phone I also commented that I feel that the insulin on board number, or IOB, should be displayed on the home screen. It’s a number that I frequently need to factor into my decision-making. I see no good reason why it should be hidden many keystrokes below the home screen.