The X2 pump will not work with the G6 while you are using the Dexcom Receiver with the G6.
So the first thing you need to do is decide whether you want to use the Receiver or the Pump. Exclusively.
Let’s assume for the moment that you want to exclusively use the X2 pump for your G6 readings (not to exclude also using a consumer device such as a smartphone or tablet).
In that case, your second step (first above being decision) would be to STOP using your Dexcom Receiver.
I don’t want to get ahead here. If this is what you are trying to do and having trouble, let me know and I can assist further.
If you are trying to do something different then I would need clarification to know if I can assist.
Remember that Dexcom and Tandem Technical Support Teams are open 24x7 and are hopefully a great resource for you. With an issue like this if you want to call Tech Support, don’t dwell on which company to call. Just call one of them and if it is the wrong one let them tell you.
Right now, the X2 pump is giving me insulin and the Dexcom G6 Receiver is giving me readings. I would happily stop using the X2 pump if I could get the CGM readings without putting in a new sensor. I am trying to make 12 sensors last 5 months (when I will be on new insurance), and if they last the regular 10 days each, I will come up about a month short. So I’m trying to make each sensor last an extra 3 days, or make 4 sensors last an extra week each, or . . .
So far, I’ve made this sensor last an extra day, using (or apparently partially using) instructions given online. I don’t think the instructions on line are meant to keep me dependent on my receiver, but so far that’s what I’m stuck with. In experimenting, I’ve just now put the receiver back into the microwave to see if that will let the Pump start reading.
I haven’t called Dexcom or Tandem for help because I don’t think they are supposed to support extending the life of a sensor past 10 days. If I want to do that, I figure that they figure that’s my problem.
Putting the receiver into the microwave seems to have done the trick. I now have readings on my pump! I’ll report back if anything changes, but I may have learned that the way to get the reading from the receiver to the pump is to put the receiver into a microwave.
Would it be possible for someone to put a step-by-step G6 restart procedure similar to what is found above but referencing use of the t:slim x2 and an iPhone?
It is really annoying that they are trying to make it so difficult or impossible to restart. There are actually legitimate reasons why you might need to restart. I have had the sensor “fail” within a day or at startup, but by restarting it I could get it to work and was able to use it the full time.
On top of that, I know they probably want people buying more sensors so they make more money, but a lot of people are only able to afford using the system at all because they restart the sensors. So I imagine if they make it truly impossible to restart a lot of people won’t be using it at all.
I have a perfect example of why I need to restart a sensor. Last summer I was getting radiation treatments. I called both Tandem and DexCom to ask if I had to de-plumb myself before each daily treatment (I knew the answer but wanted to get the official word). Tandem said to disconnect the pump and leave it outside the room, but I could leave the cannula in. DexCom said to take everything off - sensor & transmitter - and leave them outside the room. So that would have meant that I would be putting in a new sensor every day for three months. I suspect that Medicare would refuse to pay for that many sensors. And since the cancer wasn’t DexCom’s fault, I doubt that they would replace them for free. And I’m not sure I don’t agree with that.
What I did was to do a shutdown of my sensor session before the treatment, remove the transmitter, then re-insert the transmitter afterwards and do a restart (G5 system, not G6). It worked great. But what will I do if cancer re-occurs once I go G6? Learn how to restart, of course.
Here’s hoping your treatments beat the cancer into submission. I’m doing a 6-week course of Mitomycin. Tomorrow is the 4th one. Then I get inspected (cysto) sometime in April. So far I’ve had two surgeries where they removed cancer and the last surgery (minor) thought they found some more but pathology said “no”. When the surgeon showed me the pictures of the suspect tissue I thought for sure I had more of that stuff growing in me. I was shocked that the report was negative. Fingers crossed for you and me!
@Sheryl The method has slightly changed a little. Here are videos to show you what to do with instructions! I restart mine constantly, I prefer restarts.
1) Let sensor expire or stop sensor.
2) Remove transmitter while sensor stays on your arm, you can use
a test strip or thin card, but a guitar pick works really good… - there
is a hidden clip in middle of the sides of sensor - try to get it to raise up
slightly on both sides and the transmitter will pop up.
3) Wait at least 15 minutes
longer is okay
4) Snap Transmitter back into the sensor
5) Start new sensor session using your original code
Thanks so much Marie - I will give it a try for sure! In our Canadian province of Alberta, we get no coverage whatsoever for Dexcom or Omnipods. It’s irritating but this wacky provincial gov are not too smart. Thank you so much.
I pay for Blue Cross to have coverage of my prescriptions - but that Blue Cross coverage costs $118/month for my partner and I. Which equals $1416 per year! My oh my - that would pay for a lot of Dexcoms and Omnipods, wouldn’t it! T1D is an expensive problem to have sometimes but that’s the breaks!