@cardamom “horrendous” is much too generous. My daughter needed to update her Dr info. He wasn’t in the database on the site. She needed a new transmitter & sensors, & it was (early) January so Dexcom needed a new Rx anyway. First call was late afternoon (she has classes until 1). An hour on hold before she had to go to work. 2nd call was 43 mins on hold at 10am local, 8am California. She updated Dr info & was told to call back in a week. 3rd call was 45 mins on hold, again at 8am local, only to be told her insurance had been verified & they would fax the Dr for a new Rx. They told her to call back in a few days to a week & she could place her order.
The transmitter finally arrived last week. Still waiting on the sensors. I should’ve ordered the sensors separately online.
Like others have mentioned, it wasn’t always like this. When my daughter started with the Dex 7+ we were never on hold more than 10 mins. With each new generation the wait times have grown longer. I hope tech support isn’t this bad. We haven’t called them in several years.