My CDE gave me her e-mail address, direct office number, and cell phone number and has encouraged me to use them as much as I’d like to. She’s always prompt in replying to e-mails. There is no security or privacy in exchanging e-mails but I’m just not concerned about that.
My family practice doc is part of a heathcare system that has a website with secure login. I can e-mail his office and indicate whether the message is for him alone or for his office in general. This system is secure – and all messages become part of my medical record. I once asked a question about myself and my son and they replied that they could address only me because the messages go into my medical records. My son was a minor and I had a proxy for him so I could e-mail them from his account. Then messages pertaining to him go into his medical records.
I also can access all of my health records back many years. There’s also part of the site that has informational articles. I love that system!
As for Facebook, etc, it never even occurred to me to look for my healthcare providers there. That’s a boundary issue for me, keeping my personal life separate from their personal lives. I’m not criticizing people who use Facebook, etc., that way, just sharing my thoughts.