Turning the t:slim off?!

[Stemwinder_Gary]

@Relative_of_a_patien

WARNING: Turning the pump off can render it completely unusable (brick the device). I did this to my aunt’s unit because it was beeping incessantly and when we turned it on it had a malfunction code which support says is unfixable. Now my aunt is waiting 30+ hours for a replacement … not very pleasant.

Did Tandem say whether or not the error was caused by turning it off or was it just a random failure