I know that a lot of folks have had delays in getting supplies from Dexcom and Dexcom’s third-party suppliers.
While my experiences have not always been great, I recently had a VERY GOOD response from Dexcom.
On Monday, February 17 (Presidents Day) I experienced a G6 transmitter failure while in the Lamar Valley of Yellowstone National Park. AT&T has terrible coverage in YNP, so I had to wait until returning to the Mammoth Hot Springs Hotel to call Dexcom from a land line … very close to the end of the business day in California.
My timing challenge was that I was leaving by snow coach early on Wednesday morning for a Yurt Camp near Canyon Village that has no cell phone coverage, no electricity, no mail or FedEx and is 3 hours by snow coach from medical care or emergency services.
Impressively, Dexcom and FedEx were able to get a replacement transmitter to me by shortly after noon on Tuesday! As a result, I was able to spend 8 days at the yurt camp, several of them cross country skiing, with full CGM data and Tandem Basal-IQ.
I consider myself very fortunate to have had that great experience at a time that was important to me and thought that I would share that impressive support with all of you.
May all of you T1D supplies be delivered on time.