When I first signed up for Dexcom, I was able to have the supplies paid for directly to Dexcom. One day, I was told that they no longer had a contract with my insurance provider, and that I’d have to buy them through a DME like Edgepark, Byram, etc.
The same thing happened with my pump supplies. Used to buy directly, now forced to buy through a DME.
I’ve found the customer care at these DMEs to be largely terrible, and I much preferred dealing with the manufacturers directly.
Does anyone know why this insurance shift to DMEs happened? I can’t seem to find any info about it anywhere online. One would think adding a middle man to the process would be more expensive for the insurance companies.