Dexcom G5 Mobile App Not Working on Android 8.0

The Dexcom app was working fine on my Note 8 which earlier was running Android 7.0 however today as I have updated to Android 8.0 whenever I open the app it is only loading a blank screen during its start up and automatically closes after a while. Any idea how to fix it?

Update: I don’t know what exactly happened but upon uninstalling and reinstalling the app it started working smooth once again! : )

Garry Joshi

@Garry_joshi Dexcom has not yet released a 8.x app yet. Might try using XDrip+ instead until Dexcom released an updated version.

Dexcom Android Compatibilty

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did it even work on 7.1?

It does on my phone…using 7.1.1

I concur with El_Ver, try xDrip+. I was hesitant to use it at first, but since I tried it realized it’s so good I have no desire to go back to the real Dexcom app. Plus, you can easily display the date on a Pebble watch (under $100 on Amazon) which you can’t do with the Dexcom app!

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I got the unlocked version of Dexcom to work on my Note 8 with 7.1.1.
I use Xdrip+ now though, much better!

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@Hammer, not sure if you saw this link on another blog for a version of the Dexcom G5 app that bypasses the Play store model/sw version restrictions. It does work and is stable on Android 8.1

Yeah, I got the unlocked one up and running.
But after running xdrip, I think I will just stay with it for now.

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This is one of the most common problem user faces. I was having the same issue, so in order to resolve it, just follow the mentioned steps (it worked for me)

  1. Un-install the app
  2. Delete the cache and other files of the apps (do it via file manager)
  3. Restart your phone
  4. Re install the app

and the issue will be fixed. Do let me know if you are having problem performing the steps which I have mentioned above or if the problem is still there. Would love to help! :slight_smile:

Regards, 9Apps
Cartoon HD

Thank you so much due to you my issue is solved finally