I just had a frustrating experience that worked out ok. I just moved to a new house and needed all my meds including my Insulin delivered by Medco. It’s a bit hard to figure out exactly where my apartment is, but the UPS guy who delivered my Apidra yesterday and my Lantus today didn’t even try! He just dropped it at the front door which is an entirely different apartment and there it sat until my neighbors arrived home and came to tell me I had a package. The Apidra yesterday was delivered at 2:30 so it was still cold when I found it at 5PM, but the Lantus today was delivered at 10:30AM and sat in the sun till I found it at 5. I called Medco pretty annoyed. If anyone else uses Medco I have dealt with problems with a lot of incompetency with them in the past. My experience is that the regular service agents that answer the phone are pretty useless for anything out of the ordinary and get annoyed when you try and push them to handle things. The key with Medco is to ask to speak to a Manager.
Once I got the Manager on the line he was great about problem solving with me how to get UPS to know where I’m located (he agreed they shouldn’t just “drop it and run”). He then put me on the line with the pharmacist. She tended to think it would be ok and said the manufacturer says it can be fine for 28 days out of the refrigerator. I keep my Lantus in the refrigerator! When I expressed concern however about not knowing if the Lantus was good or not she agreed there are enough variables with diabetes and they would be glad to send me another box with no extra charge. So it was a good result. I should know with Medco to ALWAYS ask for a Manager! Now if I can only convince the UPS guy to come around back… (I’m going to put up a sign the day it is being delivered and hopefully after the first time he’ll know).