I’m in the camp that doesn’t call about anything, unless the product is completely out of wack or my 90 supply order is not being processed.
I am in that same camp. Even for the very occasional G5 sensor that only made it to day 5 instead of day 7, I don’t call. Just grab one out of my excess backup stock. When an order does not process, however, I call right away. Only give them a 2 hour delay window there as I know if I did not get my subscription renewal email by 8:01 ET on the 2nd of every month, the email will not come.
Dexcom finally got my email reminder problem sorted out. I should get the email every 3 months, I hadn’t seen one in well over a year. Their products are awesome, we put up with the problems that come up.
Those of us on Basic Medicare only get a 30 day supply at a time. I used to get email reminders but don’t anymore. I make notes on my calendar and the only reason I have the supplies I need is that I contact them and make sure that my orders are placed in time,
Funnily, a supervisor I spoke with last month regarding my reorder emails, informed me that Medicare ordered Dexcom to stop sending the reorder emails to their Medicare patients. A large handful of non Medicare patients got caught up in this accidentally. She said Medicare did not want their patients to order online/email link and must call CS to place their order. This of course, made no sense to anyone at Dexcom. Unfortunately, Dexcom has to play by Medicare’s rules.
My wife and I still get the Dexcom emails for reordering. I don’t know what to think of what you were told.
I don’t know. I accidentally got put on that list and didn’t receive any reorder emails for over a year. It sure sounds like something Medicare would do.
In the course of 2 years, there have been 2 months that I didn’t get an email and had to call. Other than those two times (not consecutively), the emails come like clockwork, around 2AM 30 days from the previous ship-date.
I don’t have any evidence to back up what I was told. I had been livid with Dexcom and they completely screwed up my account. When the department head discovered I mistakenly got blacklisted from receiving reorder emails, she explained this was a mandatory Medicare rule. How I got on that list, I’ll never know. But, @Dave44 you do have an uncanny amount of good luck. I hope the emails continue to arrive for you and your wife.
Exactly how I do it, including the note about calibration.
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I don’t have great luck in everything. If I did I wouldn’t have just had a cancerous growth removed from my bladder a few weeks ago. 
You did live to tell about it😂
It is an fast growing type that can come back. In 2 weeks I begin a 6 week course of BCG. After that, cystos every 3 months for a year. After that, more cystos…til the day I day, just at longer intervals. I’m not out of the woods by any stretch of the imagination so to say I “lived to tell about” from a procedure from 3 weeks ago is highly misleading.
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That’s rough. I’m convinced that after the apocalypse, you and Keith Richards and a few dozen cockroaches will be all that’s left of humanity.
I’ve no words of response.
Cool. I win!
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Isn’t it time we started to concern ourselves with what kind of world we’re going to be leaving to Keith Richards? --The Interwebs
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This thread is going off the rails. Please, folks…
Let me get us back on track…Dexcom says that those of us on Medicare will get upgraded from G5 to G6 at the end of the transmitter warranty. How does Dexcom know when that occurs? Do they somehow know when the transmitter is activated? And if so, what happens when someone uses Spike, xdrip, or some other app to extend the transmitter beyond the 90+ day “life” of the transmitter?
When they start shipping G6 orders to Medicare patients, your upgrade will be based on when the transmitter needs to be replaced, by order date. If Dexcom decides they will start the rollout in October, and you got a new G5 transmitter in September, you would not be upgraded to the G6 until December. I wouldn’t get my hopes up that Dexcom will start processing G6 orders for Medicare patients until after the new year.
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