Hi @Jj_amp_Bj,
Here is the reference post that has the details. There is an optional safety feature that the omnipod has.
Suppose someone is low and is sleeping, and their pod keeps giving them insulin. The safety feature is an option, where if you do not interact with your PDM for a certain number of hours, the pod is deactivated.
That prevents the pod from continuing to give an unconscious person insulin.
I think this might be a reasonable setting for something like 10 hours. But if yours is set to 3 or 4 hours, that is too short. It will deactivate the pod anytime she is just playing and not doing anything with the PDM for a few hours.
This post gives details on how to turn this feature off. I personally do not like this feature, and would advise you to completely turn it off. Or at least change it to something more reasonable, like 10 hours.
It seems like it is more appropriate for someone who lives by themself. But not for a child whose parents are watching their BG.
Here is the post to look at. Let me know if this resolves your issue!