I haven’t had too many technical issues with my Animas in the 4+ years I’ve been pumping. The issues I have had were relted to the screen, and that’s been redesigned. Once it was a crack in the screen that I didn’t realize I had until I went swimming with it. I’ve been swimming with it lots of times and I shower with it, so I’m regularly taking advantage of the waterproof feature.
I’m also a fan of Animas because they give free loaners for vacations. I’ve taken advantage of that several times, and have been happy with it. I’ve never had to use the loaner, but if traveling outside the country, it gives me peace of mind to know I have it. My understanding is MM doesn’t have a free loaner program, although maybe that’s changed. I don’t need the free loaner program since I’ve upgraded to the 2020. I still have my 1200 and it works fine so I’ll just bring that with me next time I travel.
I also have a MM Guardian, so I have experience with the customer service of both companies. I can tell you my experience with Animas customer service and support has been much better than with MM. MM customer service hasn’t been consistently bad, but it’s been consistently inconsistent.
When it comes down to it though, I’ve probably heard a comparable number of gripes from both MM and Animas owners. It’s electronic equipment and it’s fallible. My experience is that it’s the customer service and support programs that make or break the overall experience because both pumps are pretty comparable otherwise - just depends on your preferences and what you’re looking for in features.