Today when I changed my batteries in the new PDM I had to reset the date and time then it told me to deactivate and replace my pod. This never happened before so I called product support. I was told that this happens sometimes and I should replace one battery at a time, not take out both batteries at once. Just wanted to give everyone a heads up.
Thank you!!
This is great advice, thank you! I've been hoping my low batteries last until the pod change, but I may just swap out those batteries now. (Like all of us, I hate to have to discard a pod before its natural life is over.)
That's really weird advice, but much appreciated. I wonder why that's a solution...
The PDM has a reserve of energy to run the clock. At least with the old PDM it seemed to last several hours. Once the reserve is exhausted the clock stops and has to be reset. If you change one battery at a time the reserve only has to last a fraction of a second, because after the first one is changed the reserve re-charges.
The difference between one-at-once and both-together can be the difference between half a second without a battery and, well, many seconds.
I think there is some PDM dependent issue with the new PDMs, such that some of them have a much shorter reserve time than others.
He told me the device doesn’t like have no charge at all. One battery charging is better than none.
Yes, Thank You....athis has happened about 6 times to me (Never called Insulet about it).
Interesting! Thanks for the info, Christine.
My (new) pod has just expired and my PDM is reporting low batteries - a report I haven't seen before. Therefore I tried some experiments.
My PDM will not lose its clock (time of day) if I remove the batteries for 20 minutes. I tested this with batteries that the PDM reports as needing to be changed (i.e. I removed them for 20 minutes then replaced the same batteries and verified that the PDM was still happy with the connection to the pod.)
I haven't tried longer, but other people have successfully removed the batteries from new PDMs overnight to avoid the annoying new confirmation alerts.
I believe we should call Insulet's bluff on this: the PDM should handle battery changes that take at least 60 seconds, and the PDM should handle removing the batteries to avoid the overnight, annoying, alerts. Maybe Insulet should never have put the alerts in in the first place, but this is what led us to do the battery removal trick and this is something that *does* work with some PDMs. Those that fail are defective.
That’s interesting…they did tell me if it continues to happen everytime the PDM will be considered defictive and be replaced.
I agree with jbowler. I have never had a problem with changing batteries with the old or new pdm. I have never taken batteries out only long enough to change them, never overnight. It sounds to me that pdm is defective.
I have had no problem changing my batteries both at the same time, and I have been on the pod for almost a year. No problems at all. I don't know how one battery can help keep the PDM going. I change them both at the same time. I do change them both quickly, so maybe that's why I have had no troubles. I don't wait not even a minute.