Had I known my latest transmitter was going to be the un-restartable version, I would not have trashed my previous one. The “how to replace your Dexcom battery” vid looks doable (I’ve got a Dremel tool!) and it would be worth having one as a back up and for occasionally extending a sensor or two so I can build up a reserve. If you’ve still got yours, don’t throw it out when you get a new one!
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I’ve got every transmitter I’ve received over the last 2 years. I guess when I get migrated to the G6 I won’t ever have a restartable transmitter, eh? 
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Where do keep them all? Looks like restarts are a thing of the past. No big deal really, you’ve got Medicare and they’ll do your orders every month guaranteed
I keep them for several reasons. Trust me, I know what I’m doing. Transmitters are so tiny they are easy to lose. 4 of them take up about as much room as 2 packs of chewing gum.
Am happy with my G5. Hope Medicare takes its sweet time to upgrade.
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Have you contacted dexcom to request to postpone your upgrade. They may be happy to allocate your G6 to a new customer while you are happier on G5.
Dexcom is not in a position to be taking those requests, MM1. I’ve already spoken to them regarding the topic.
This may be slightly off topic but it has to do with the trickery that Dexcom uses.
Using the G5 I often experience problems, such as, entering a calibration and being told immediately that I need to calibrate; losing the calibration just entered within an hour or so. I called tech support a couple of days ago to report that I had these problems occur for the last 6 weeks. So the tech says that Dexcom all of the problems I reported are the result of the sensor. The tech says Dexcom will replace only 1 sensor, even though the problems have occurred repeatedly for the last 6 weeks. I ask for a supervisor. Even though I was promised a call back, no one ever called back. I’m getting tired of questionable tech support giving answers that don’t make sense and then getting ignored when you try to escalate the matter. I wish there were more CGM players in the marketplace!!
I think if you want the sensor replaced, you should call with each failure, right as it happens, not report it with another sensor failure, six weeks later.
You might have better luck this way, reporting each sensor failure, as it happens. Here’s hoping!
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Hasn’t thought of that. Have not heard from Dexcom that I am due for upgrade but will let them know I am happy with G5. Thank you
Like tapestry mentioned you should have called at the time you had sensor problems. Not lumping all your complaints into one phone call–that isn’t how it works. I think it’s unreasonable of you to complain about Dexcom in this instance.
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Also promised a supervisor callback. Never got one.
Also complained about blood stick vs. receiver reading being over 20% difference. Never addressed by tech support. Still unfair to complain?
I never rely on callbacks from ANY company. that’s rule number 1.
20% errors can be due to all sorts of things:
- first-day erratic behavior is normal.
- rapidly moving bg’s. if that’s the case recheck CGM reading in 20 minutes and see if it is within 20% of the fingerstick from 20 minutes ago.
- lack of proper hydration.
- compression low
If none of those apply, and they almost always do, then there is an issue with the sensor. If any of 1-4 apply, then “yes” it is unfair to gripe.
Hey @DrBB, mine should be failing any day now. I haven’t opened the new one, but if that’s not an 8G, I can send you this one for a restart.
I’ve requested sensor replacements for four sensors in the past 3 months. 2 different phone calls. None have ever arrived. I’m not sure how reliable this process is anymore.
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Posted this in the Type 1 LADA forum - but thought it to be of interest here:
Just an unscientific observation concerning the new G6 8Gxxxx transmitters - with the older transmitters if I had my phone (I use the Dexcom app - Galaxy S9+) in my rear left pocket and the sensor was located near my right groin I would lose Bluetooth connectivity when I was walking outside (there’s a lot on the net about weaker Bluetooth performance outdoors vs indoors), if the phone and transmitter were both on the same side then it was no issue (never an issue indoors). That being said with the new 8Gxxxx 2 sensors so far, this has not occurred walking in the same areas. I think it has been mentioned that the new gen transmitter has better Bluetooth connectivity - seems to be the case (at least for me).
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I have been using the same sensor for the past 26 days.
So far BGs have been accurate.
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I’ve actually been finding I have a LOT more BT dropouts on this transmitter. When I first upgraded to G6 from G5 I was really pleased that I seemed to have almost none. But on this 8G transmitter I’m seeing a couple a day, so I dunno. Diagnosing the cause of BT problems is somewhere between astrology and vodun though. Part of the issue is that they use a minimum-power-use protocol in order to conserve battery life with these things, so they’re far more easily bumped off than, say, your BT headphones, which can spend power more liberally. If Dexcom would just incorporate rechargeable or replaceable batteries… But then we wouldn’t have to replace transmitters, would we?
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I hope you call Dexcom to report the BT dropouts. That would thoroughly irritate me. Please, for everyone, give them a call and complain.
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There’s also an issue with the receiving device’s capabilities. My iPhone almost never drops unless I’m 50 feet away. My X2 drops unless I wear it on my belt on the same side as the transmitter. That’s with the 80 and 81 series transmitters. Hope it doesn’t get worse with when I start using the 8G series.
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Don’t want to jinx myself but using my phone I have not had any BT drops (signal loss) since activated on 9/8 unless my phone is very far away (TBE). DrBB what receiver device are you using ?
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