I am going to give Walgreen’s a chance to handle this properly and collect the other 20% that Medicare did not cover by charging my Supplemental insurance.
I will say the people working in our local Walgreen’s pharmacy try really hard. They just appear to be understaffed and overworked. I have started a dialog with them about fixing this and I am hopeful it will work out.
Thanks again, to everyone, for suggestions, comments and support. I will comment again once I find out if this can get corrected.
All’s well that ends well… Walgreens has come through, and the issue was pretty simple. Although they had had my Medicare Supplemental insurance details on file two years ago and nothing has changed, by the time I moved my Dexcom G6 scripts to Walgreens, their computer had lost that info, though it still had my basic Medicare info.
I called today and we discovered this problem, but they needed me to bring in the Medicare Supplemental insurance card rather than update over the phone. It was not busy Saturday afternoon and it all took just a few minutes. They even re-imbursed my credit card for the $44.55 overpayment I had made.
I am very pleased with Walgreens as a Dexcom G6 supplier. Per my earlier post, their employees try hard and it has all worked out. Bottom line – like others on this forum, Medicare and Supplemental insurance will be paying for the full amount to renew Dexcom sensors and transmitters.
Great response! I had similar issue with my pump supplier charging me a rental fee for my pump. But after doing some research, I found that after Medicare passed the charges on to my secondary carrier, that those charges were completely paid for and it showed that I owed nothing. I had to prove all that to my supplier before they stopped charging me the rental fee and refunded me for what they had erroneously charged. But it was worth it. So thanks for your reply.
I’m glad to hear some people are having success at Walgreens. So far my mail-order vendor is doing all right at supplying my Dexcom sensors. They do have a problem with their inability to post payments from my insurance company and keep sending out a bill for stuff that was paid for many months ago. I called my insurance company who called the vendor and the vendor told my insurance company to tell me to just ignore the bills because they’re having trouble getting their computers to update. It doesn’t inspire much confidence though when it takes them six months or more to figure out how to post a payment and you wonder why they keep wasting postage to send out a bill for something that’s already paid when they are NOT going to collect any more money. But until they stop sending me my Dexcom sensors I guess I don’t need to try to talk my local Walgreens into doing the paperwork to pay for them.
jay there is no discrimination. medicare prices are public information. they put out a price they would pay for cgm. that price was much less than what dexcom was charging commercial insurance companies. they had two choices. dont give any medicare patients a dexcom. or come out with a product that works for medicare pricing. they’re not discriminating and we should be glad they even have dexcom available to people with medicare.
@stuparker, My post is not about pricing, it is about shameful labeling making Medicare/Medicaid patients stand out. Why not use the same commercial packaging? Tandem and others do not send out Medicare labeled pump supplies.
The other thing I have noticed is Medicare labeled Dexcom supplies expire one month sooner than commercial products. Check the expiry date on Dexcom Sensors if you get a replacement sensor via Tandem.
