I just wanted to share a brief update on my experience with Dexcom and the G6 on Medicare.
To briefly recap, when I first went on Medicare in April 2019, I had just started on the G6 in March under private insurance. The initial steps to getting the next order of sensors and a new transmitter was painful in the extreme. I received a 30-day resupply of sensors and a new transmitter in September (yes, that would be many months after I should have received them).
Fast forward to each month after I rec’d my initial restock and Dexcom has been flawless.
I get an email from them every month with a set of questions, like “Am I still using the Dex?” and a Medicare-specific question asking if I’m in a nursing home, or other facility. Once I answer those, I get a confirmation and my re-order for the next month is complete.
Yesterday, I had a wrinkle. I received a phone call from Dexcom informing me that they have contacted my endo for current notes, and my order will be delayed until they get them.
Today, I received my monthly email from Dexcom, answered all the questions and then got this notice:
I’m relieved to have received a call from Dexcom prior to seeing this message. My anxiety would have been much higher otherwise.
If I don’t hear something positive from Dexcom in the next few days regarding shipping, I’ll contact my endo’s office to see what the hold-up is, but they are normally pretty “on it”.