Update on Dex G6 and Medicare - One step forward

[YogaO]

I just wanted to share a brief update on my experience with Dexcom and the G6 on Medicare.

To briefly recap, when I first went on Medicare in April 2019, I had just started on the G6 in March under private insurance. The initial steps to getting the next order of sensors and a new transmitter was painful in the extreme. I received a 30-day resupply of sensors and a new transmitter in September (yes, that would be many months after I should have received them).

Fast forward to each month after I rec’d my initial restock and Dexcom has been flawless.

I get an email from them every month with a set of questions, like “Am I still using the Dex?” and a Medicare-specific question asking if I’m in a nursing home, or other facility. Once I answer those, I get a confirmation and my re-order for the next month is complete.

Yesterday, I had a wrinkle. I received a phone call from Dexcom informing me that they have contacted my endo for current notes, and my order will be delayed until they get them.

Today, I received my monthly email from Dexcom, answered all the questions and then got this notice:

I’m relieved to have received a call from Dexcom prior to seeing this message. My anxiety would have been much higher otherwise.

If I don’t hear something positive from Dexcom in the next few days regarding shipping, I’ll contact my endo’s office to see what the hold-up is, but they are normally pretty “on it”.

[The_Burn]

That’s interesting that you’re on Medicare and getting your supplies from Dexcom directly. Do you have traditional Medicare or an Advantage plan!

Yeah, those 6-month note updates can screw things up. With Edwards Healthcare and my Libres, the communications with my Endo were always messed up and they wouldn’t tell me until I inquired. That’s the main reason I’m trying a different vendor for my G6

[YogaO]

I’m on traditional Medicare.

Dexcom indicated that this 30-day supply routine directly from them will end at some point, and they will ask me to move back to getting supplies from a third party like Byram or Edgepark.

[Dave44]

That is because it is the beginning of the year.

[CJ114]

That happens every year this time of year for us Dexcom direct patients on Medicare. Normally takes 24-48 hours maximum for Dexcom to verify your insurance with Medicare. You should be getting an email from Dexcom within 48 hours that your order was shipped.