Good afternoon/Evening all,
I was an extremely happy Freestyle Libre customer since it was released in Canada. I went though about 7 sensors without issues and as I said was thoroughly enjoying it.
Sensor readings all wonky:
Early morning woke up to 2.8 (50.4) took my regular 35 grams of dextrose 1 1/2 hours later 10.8 (194.4)
Took 1.5 units insulin 45 minutes later was reading 3.9 (70.2) Blood Glucose 6.6 (118.8) Realized "Houston we have a problem"
Libre One Touch Meter
4.2 (75.6) - 9.8 (176.4)
4.4 (79.2) - 8.7 (156.6)
3.3 (59.4) - 6.5 (117)
4.8 (86.4) - 9.2 (165.6)
Put in new sensor, now a new message “Glucose Reading is unavailable. Try scanning again in 10 minutes” continually comes up. 2 sensors down.
Now the fun part, try and call technical support, first time on hold for 1 1/2 hours, second time almost the same and both times the line disconnected, third time called at 2:30 pm PST and guess what at 3:30 PST or 6:30 EST, at precisely the above time, you guessed it “nothing, dead line”. The message says “Your call is important to us, please stay on the line and we will answer your call as soon as possible. Please note our hours are 9:30 am EST to 6:30 pm EST”. As well try and find a contact email, your not going to find one lol, I finally found the following CustomerCareFreeStyleCanada@abbott.com will see if they answer to this exact email.
I am just putting this out there for people as I am now going to the Dexcom G5, at least they have support.
Thanks for listening all, and please be very cautious with Abbott !!!