Why is it that ever since Covid lockdowns started that Amazon suddenly requires a business account and healthcare license to order insulin syringes? Many of us as diabetics use several a day when on MDI, and not everyone can afford the kwikpens but instead use vials with syringes. Why can I buy veterinary insulin syringes but not human insulin syringes on Amazon? I can buy them over the counter at almost any Walmart or pharmacy everyday, so what’s the deal Neal?
When I Amazon Customer Service them they stated that they had been prioritized for the healthcare industry, which I get because of all the supply hoarding that went on in March and April. Diabetic supplies are not currently in short supply or even during the last 3 months, so why is this policy still in effect? I also asked if the presumption at Amazon was that a person ordering insulin syringes was an addict to which they responded we could be. What??!!??? I went down that rabbit hole because the logic just doesn’t stand. If I was an addict, I would not be ordering on Amazon with a CC having them delivered to a home address that has been on file for over 10 years, I would be getting them for free at a shelter. Not to mention, they can see my past purchase history of ordering the same and similar diabetes products. (As an aside, I hear anecdotally that addicts prefer syringes with 1/2 unit markings for finer control, not that I would actually know).
I asked whom I could speak to about this policy, and met with a stone wall of mindless platitudes and a firm reassurance that they could care less if I used their service or not. As a customer, I find this galling. I do understand that Amazon is a behemoth that does not live or die on customer satisfaction anymore or even on my paltry purchases, but I for one am taking my economic opinions elsewhere.