@Susan, your phone and Dexcom, you’re having exactly the challenge I asked about here, and got the solution here! What is the phone manufacturer ( Samsung, LG, iPhone ? ), and model ( Samsung S20, LG K8, …? ). The advice given in this thread (Looking for examples not-supported SmartPhones working with Dexcom G6 application), to get a software that will run on a non-support device, resolved the challenge for me.
