I am about to scream and pull my hair out. Since mid March, before starting Tslim, I have been trying to get the 32" TruSteel infusion sets. I received a shipment labeled as 32" but was actually 23". I have called about this and so far have received two more shipments of 23" labeled as 32". All are from the same lot number, #519601, making me think something is mislabeled with this lot number.
They keep telling me that I have to include the infusion set ‘tail’ into the 32". This makes no sense as the whole tail is taped to my body and adds nothing to the tubing length. I just received an email showing me how to measure, with the notation, that standards allow the length to have a variation of two inches. The rep further stated that he had taken an infusion set from the same lot number and it also measured 23 inches but should also include the tail length, and allow for a two inch variation…again from the same lot num.
My CDE/pump trainer has a 32" tubing length TruSteel infusion set, so the 32" does exist.
My question for those having the TruSteel infusion set labeled 32’…how long is the actual tubing length (check lot number if 5191601). If you have a labeled 23", is it actually 18" (so with tail would be 23").
This is further frustrating because with both the Animas and Medtronic versions of TruSteel, I was able to get 43" tubing, so 23" is way too short.