Is this a standard practice? It was always my (mistaken?) understanding that my insurance company would replace my pump when it was no longer in-warranty. I have just been informed otherwise - until it actually breaks I’m out of luck. I kinda wanted a new pump and to keep my old (working) pump as a backup for emergencies but that plan has been shot down.
Now, when I spoke to Animas about this issue they assured me they’d send me a loaner pump when mine broke (I traded in my Cozmo for a Ping) while the paperwork was submitted for a new pump, so I guess I feel better about things. And I’m glad I traded in my Cozmo 'cause I’d be up sh*t creek if I hadn’t now.
Has anybody else gotten this same attitude from their insurance company?