Anthem/Blue Shield won't replace my out-of-warranty pump

Diabetes Technology Insulin Pumps
1

Is this a standard practice? It was always my (mistaken?) understanding that my insurance company would replace my pump when it was no longer in-warranty. I have just been informed otherwise - until it actually breaks I’m out of luck. I kinda wanted a new pump and to keep my old (working) pump as a backup for emergencies but that plan has been shot down.

Now, when I spoke to Animas about this issue they assured me they’d send me a loaner pump when mine broke (I traded in my Cozmo for a Ping) while the paperwork was submitted for a new pump, so I guess I feel better about things. And I’m glad I traded in my Cozmo 'cause I’d be up sh*t creek if I hadn’t now.

Has anybody else gotten this same attitude from their insurance company?

2

Okay, as long as I’m not the only one, thanks!

3

Medtronic was very good about “coaching me” through this process:

eg…asking questions like “Is the display so scratched it’s hard to read?” “Are the buttons as responsive as they should be?”

It’s a very strange process, but you must give answers that indicate it’s running on fumes.