My son’s Medtronic insulin pump is out of warranty so I called Tandem to order their new pump. The Tandem rep told me she needs to have a reason “*a malfunction or anything less than perfect on the pump. Malfunction examples: *battery charge isn’t lasting very long, *loose charging port, *buttons are sticking/not as responsive, ETC. to move forward with your account”
There isn’t anything wrong with his current pump. It’s just out of warranty and that should make us eligible for a new one.
Has anyone else been told to make up a reason they need a new pump? If so, what reason did you give? Is this true insurance won’t cover a new pump just because it’s out of warranty?