Anyone dealing with CCS Medical?

I just started the Medtronic Revel pump on 8-20-2010. Since I’m also on Medicare, my supplies for the pump will come from CCS Medical in Florida. When I called there today about exchanging several boxes of unopened Quick set infusion sets, the person I spoke with was anything but friendly. Is this the way the company operates or is it just me having a bad day? I dread calling them again.

When I want to exchange my sets that I get from ccs in FL I call minimed and they do the exchange for me not ccs try that and see if that works. I personally have never had a problem with ccs but I don’t mess with them often unless it is adress change or supply request. so try calling mini med as that is what i did to switch to the mio’s from siloettes

I’ve had a set-to with CCS. My 722 pump warranty expired in July and Medtronic said they would start the process for a new Revel. A week later a CCS rep called for me to “immediately” send them some information which I did. That was over a month ago and I haven’t heard anything from them yet! Now, I think my endo may be holding up the works by not giving them the info they need. However, they do not return voice mail messages. I’m leaving town for 2 weeks and haven’t pressed on it the last week or so, but when I return, I plan to get in touch with Medtronic about CCS if I haven’t heard anything. You are not alone!!

Yes, I am. Also on Medicare. No problem experienced so far. I am in Healthcare and will not tolerate any disrespect nor should you. If it happens again demand to speak to a manager and indicate your next call is to Minimed.

Henry D,

It is rare for me to have a problem getting along with anyone. I’m not aggressive nor am I sarcastic. This lady’s remarks just hit me as very strange. She is the one who ‘gave’ me her 5 digit extension number and I didn’t know it wasn’t alright to call her personally. I haven’t made but two calls to Minimed and both times the people have been very polite and helpful. I don’t know what I did to make this lady at CCS respond as she did.

Mayumi, I am on medicare and I get my supplies from CCS medical. I had a rough beginning with them. I finally told them that I was going to switch suppliers (although it involves a lot of work and I spoke with Medtronic about doing so), and things changed for the better. Now that I get my supplies regularly and actually rarely need to speak with them, all is well. I don’t think that they operate nastily on a regular basis and I don’t think that you were having a bad day.
Call them again and if the person you get is difficult, ask to speak with a supervisor and demand to be transferred to a more professional person. Sometimes the reps are having a bad day, but that doesn’t mean that you have to put up with them–remember they want your business. Judith

I had aproblem with one of the reps, she quoted me a price for a three month supply that was about $100 less than medtronics price, they sent me sets and a bill that was he sameas what medtronics was charging, NO SAVINGS AT ALL… A manager claimed that a rep cannot quote prices therfore I was responsible for the charges. I told them I only ordered from them because they said it would be cheaper, and I would only pay what I was quoted. That is all i did pay and never ordered from them again or heard from them for the balance due.

I just posted a blog today both on my regular blog & here at TuDiabetes about my problems with CCS. They shipped my pump on Jun 11th. Today is the 90th day but they do from the 11th to the 11th - doesn’t matter that is 93 days. The 11th is Saturday and I was told I could call on Monday to order my supplies. I will be out of supplies by then. They also lost the paperwork allowing me to get set changes every day and a half even though that is what they shipped me. They did this same thing with my Dexcom supplies in July and I ran out. There is no way I am running out of pump supplies every 3 months because they won’t’ ship them in time. First they tried to say it was my insurance but I called them and they said no, that is not their policy. I told them yesterday I will get my supplies elsewhere. I also have Medicare but have a supplemental plan. Other places do take Medicare. When I Googled CCS, I found out that they are in bankruptcy so I think that is part of what is going on there.

bankruptcy??? You’re not kidding are you? I don’t understand why Medtronic would place their Medicare clients with CCS if they are in dire financial straits - or am I just thick in the head? OMG…Kelly, I would be frantic if I were you and running out of pump supplies. I hope you are able to get your situation straightened out very soon.

I am not kidding - I wish I had Googled them before today. I guess they started the plans last year but just submitted reorganization plans to the court in March. Maybe CCS owes Medtronic money and that is one way for Medtronic to get their money back from them. I was planning on switching to the Orbit infusion sets (I have an Animas pump & just joined this group so I could respond to your post). ICU Medical that makes Orbits sent me some samples & are sending me another box. They are helping to get my pharmacy setup as a supplier. He is also working on getting them setup with someone to get Animas cartridges for me. I have enough infusion sets but will run out of cartridges so will probably have to do MDI for a few days until this gets straightened out.

Whew!!! As if Diabetes doesn’t give us enough challenges, along comes the problem of ‘where to get our supplies’. I understand that my Medtronic pump is not really mine for another 13 months. Medicare pays “rent” on it monthly for 13 months and then it is mine. If I change medical supply companies, I wonder if CCS will demand that I return the pump too? sigh…

Did you get a copy of the lease agreement? I wonder if there is something in the lease that states you have to get your supplies from them. I have a Medicare supplemental plan and they paid for the pump so it is mine - I saw the DME statement.

If you are stuck with them, have your doctor write the supply order for extra because you will have an extra week ontop of the 90 days that you won’t be able to get supplies.

No, I didn’t receive a copy of the lease agreement. All this controversy makes me feel ill. I also have a Medicare supplemental plan, but Medicare pays 80% and the supplement pays 20% (I think).

I don’t really want to go back to MDI, but I guess if they demand the pump to be returned, I won’t have any choice. :frowning:

My plan did not lease the pump, they bought it outright. Do you get copies of the DME statements? I have a copy of the statement for mine & they paid about $6k for it so I know it is my pump. You should call the company for your supplemental plan and ask them.

I can’t see how they can demand for it to be returned - as long as they are getting paid for the pump, they can’t ask for it back.

Mayumi. You may want to call Medtronic and find out what other suppliers they work with. When I thought I would change, I inquired about Liberty and Medtronic told me that Liberty is one of their suppliers. At that time, Medtronic could be the supplier but they did not include the insulin with the supplies, so it would not have been cost efficient for me to switch to Medtronic. I’m not sure about payments when one is leasing of the pump, but someone at Medtronic should be able to advise you–this can’t be the first time that a pumper wanted to switch suppliers. CCS is in chapter 11 bankruptcy–I am a bankurptcy lawyer here in NYC, I paractice, teach bankruptcy and train pro bono lawyers for bankruptcy practice. I don’t think that CCs’s filing for bankruptcy protection will cause them to fail to send supplies. But frequently staff is trimmed, there can be a good deal of unrest and uncertainty amount staff, and the procedures become “lean and mean.” Bankruptcy documents are public. You can always check the bankruptcy issues (very time consuming) by going into their federal bankruptcy court website and looking at what is going on with CCS. If you find out what court CCS is in, then google the name of the court and it will get you into that court. Judith

Update: When I called CCS on 9-7-2010 they told me they would send me two boxes of the Silhouette infusion sets and I was to exchange my 2 boxes of Quick sets in return. I received their huge box today and guess what?? It was full of styrofoam peanuts and had a postage paid label in it…but no boxes of Silhouettes! I called them again and I’m not sure they were convinced I was telling the truth…that I did receive an empty box. Thought you all would get a good laugh from this story. Looks like I will be using the Quick sets after all, until my next shipment comes - if it comes :slight_smile:

That is a good one! Couldn’t they overnight you the Silhouettes since it was their screwup?

Don’t forget, they don’t ship in time for you to have your supplies at 90 days. You said you started on the 20th, but lets say they shipped on Aug 20th. They would not ship anything before Nov 20th and tnen it will still take a few days to show up at your house. They go from the 20th to the 20th, but 90 days from Aug 20th would be Nov 17th. If your script is written for 3 day site changes, I would ask the doctor to change it to 2 or you will be running out for sure.

You are so right…I am now down to my last infusion set and the shipment that CCS promised would arrive on Monday still has not come. I called them again yesterday and got the ‘run around’ with them saying “if the shipment hasn’t arrived by Thursday give us a call and I will see if we can mail you a couple infusion sets to tide you over”. I guess I must be too hard to please, but they don’t seem interested at all in the consumer - only in their profit margin. Sure hope the infusion set last at least 3 days.

I would not say that when you are on your last infusion set that you are hard to please! I must be worse than you because I would like to have a couple on hand before I put the last one in - you never know when something will go wrong. How can sending a couple to tide you over if the original box got lost?

My shipment from ccs finally came yesterday. It is very difficult to reason with these people, and I don’t think it is the employees themselves. I think the ‘approach’ comes from the top down. If management is not customer oriented, then the workers will not be customer friendly. I’m looking into getting my supplies from a different place, unknown as of yet.