I noticed the audible alarms on my Dexcom G5 stopped working about 2 weeks ago. Dexcom knows there is a problem with their receivers so I filled out a form online to get a replacement [ https://www.dexcom-notification.com/cgm ]. A week later, I get a package from Dexcom shipped via FedEx. There was no replacement receiver inside the box. Just a “Product Return Kit” which consisted of a urine sample collection cup, biohazard bag, and return packaging. Really??
I tried to contact Dexcom by phone but after going through several prompts, I was basically directed to the same website to register the defective receiver. If I fill it out again, it says the receiver has already been registered. So not sure now if or when I’m getting a replacement.
Is anyone else having an issue?