I've had the Dex for a little over a month and I've really fallen in love with it.
I would marry it if I could.
But, last night, I dropped it.
It fell from waist level onto the floor.
Then it had an exclamation point error on it (but NO error code) for two hours.
I plugged it in, hoping it would reset the battery.
When that didn’t help or clear the error symbol (again, NO error code), I reset the Dex.
The Dex initialized properly and went through its error check successfully.
It worked for about five minutes, then shut off again (NO error message at all)
I tried to turn it on, but it wouldn’t do anything.
I reset it again.
It initialized and self-checked successfully and worked throughout the night.
I woke this morning and saw that my blood glucose was 133. I checked it on my meter and wanted to input it to the Dex for calibration. When I pushed the button “Ok”, the Dex shut down (NO error message at all)
I turned the Dex back on, and the exclamation point error symbol came on screen.
THIS TIME it had an error code: 09A010g03o
It felt like I was giving it CPR.
I called Tech Support and then sent them a message too.
But... I'm freaking out.
I've come to rely on it so much because of all the insulin dosages that I'm switching around that I've gotten a lot a LOT of lows these past few weeks.
HELP!
