My first post here, sorry if something is wrong.
Couple of days ago I received a warning on my G4 Platinum receiver saying that the transmitter battery is low. I am not completely sure about when I started using this transmitter, but it seems to me it was not long time ago I would think it was approximately 3 month ago. Also, from my previous experience I know that usually I can use transmitter for 1-2 weeks after receiving this warning. However, this morning I received another warning, and after that the receiver stopped showing glucose value. Instead, it shows out of range (antenna) icon in the upper right corner.
So I replaced the transmitter with the new one, which was never used before. Even though it is new, it is out of warranty. The expiration date is sometime in the end of 2017. Unfortunately, this did not help. The receive still has out of range icon in the upper right corner. I tried to replace a sensor with no luck. I even tried new receiver, with the same result.
I contacted Dexcom representative, who, after long consultations with his colleagues, told me that this out of range icon means that the transmitter is dead and I need to replace it. I do not have another transmitter, so I would have to order one. Unfortunately, I do not have insurance now, so I would have to pay myself for it.
I used expired transmitters and sensors before and never had problems with them. That is why I am not sure that this current issue is caused by faulty transmitter.
I would very much appreciate any advice on what else I can try to do in this situation. Thank you!