I have had problems with about every third sensor failing before the ten days is up. Went in to the app and clicked technical help to open a ticket and filled out the form. Received an email that email support is now no longer available (yet the app still allows you to do it) and you have to go their support web page. Okay, so I do that. You only get a very short amount of characters to describe your problem and then it takes days for them to respond.
When they do respond, usually after some minor irritating questions, they will usually replace the sensors. Problem is, you have to go through this process every time, which is ridiculous. What is Dexcom doing to solve the issue of sensor failure?
When the Dexcom system works it is great, but I am frustrated with all of the sensor failures and the cost since insurance covers sensors for every ten days. And, when the sensor fails, it is never when you are at home and have another one available to swap it out with. It is always at an inconvenient time when you don’t necessarily have a meter with you. I am very disappointed in the reliability of the Dexcom system and their lack of support.