Well, I just emailed there support staff about my being dissatisfied. We’ll see what happens.
As a new Dexcom user, I wanted to let you know how dissatisfied I am with my current sensor. I’ve lost nearly 20 hours of data because I keep getting the ??? error. The longest lasted nearly 12 hours. I called support and was told to wait a couple more hours and see if it comes back. Luckily, I don’t have hypo unawareness, as most of this was when I was sleeping. A couple days later, it happens again for nearly 4 hours, comes back for an hour, then happens again. I call support once again, and I’m basically told that this is normal. As expensive as the sensors are, I should hope that this happening so often, is anything but normal. I’ve posted my complaints on tudiabetes.org, and have been told that I’m being too patient, and that most people have never had this much ??? in a 3 day period. I’ve been wearing my MM sensor as well, for comparision, and while I truely don’t like it (painful insertion, a pain to tape down and keep down, and unreliable trends), it at least continues to display some kind of results. Please let me know what can be done about this. Is a replacement in order. Is my sensor faulty? Is this what I should continue to expect?
Sent from my iPhone.