I am home from the hospital. I had to remove my Dexcom G6. I am trying to attach again to the App. It is asking me for the serial number of the transmitter, which I have.
My problem is I do not have the serial number from the box I cannot move forward in the App setup without that number.
I also cannot get any support over the phone with Dexcom. I am put on hold and terminally waiting for a chat person.
Please help me - I have never written in a forum and just stumbled across yours.
Kim M
(post edited to remove personal information)
It’s been a while, but the only SN I recall using in the app is the one printed on the transmitter (6 letters/numbers, only used for a new transmitter) and then the calibration code printed on the sensor applicator.
The lot numbers are useful if you have to call tech support. In the future take a picture of the box when you open a new sensor or transmitter so you’ll have the information you need later on. You can delete the picture(s) when you install the next one.
