I shouldn't even have to write this letter. Ridiculous. I'm beyond mad.
To whom it may concern,
I will not be paying this bill in the amount of $700 as I feel I have no responsibility towards the amount indicated.
On August 25, 2010 I was approved, at the last minute, as a part of the Animas Access program. I paid $200 for a refurbished Animas Ping insulin pump and was told that my old pump (a Minimed Paradigm 722) would earn me a $700 credit and I would not face further charges.
There was a delay in working with my insurance company and getting a pump to me, as they were backordered, but I finally received my pump on October 15, 2010. On November 11, 2010 I met with a pump trainer and officially began using my Animas Ping pump. Several days after that I mailed my old pump to Animas, using the packaging and UPS label that was provided to me by the company.
I have since been billed 3 times in the amount of $700. All three times I called the billing department and left messages, as all the times it was after hours. I gave my name, phone number, and invoice number. I explained the problem and asked for a return call. I have never received a return call from anyone at Animas about the above mentioned billing issue, so each time I assumed that the issue was resolved. Yet, a few weeks later I would receive another bill and begin the cycle again.
I would greatly appreciate the following:
1) a return phone call from someone in the billing department to confirm the understanding of this issue and to explain to me why this is even an issue
2) for Animas to absolve me of all ‘payment due’, as I don’t owe a penny. If the returned Minimed pump was lost in the mail/never received, I recommend you take that up with UPS.
If you continue to insist that I owe $700, I’d like to return my Animas Ping pump and I want my Minimed Paradigm 722 returned to me immediately.
This is beyond ridiculous and un-professional, and my hope is that this will be resolved upon receipt of this letter.