I have to share my recent experience wit Omnipod CUstomer Support in Canada, it’s worth sharing.
We planned a 2,046 km (one way) road trip to my daughters graduation in Antigonish, Nova Scotia. We were to leve Friday morning at 3:00am. Thursday night at around 7:00pm while packing my nox of pods, I realized that the full box of pods I had were the old ones, not wht I’ve been using the past 6 months. After kicking my butt for not realizing this sooner, I called the Canadian Support Line and spoke to a wonderful rep.
I expained my situation, and that I had one pod left for my one week trip, that I was knowhere near my home after 3am friday, and I asked if there was anytihing she could do to help me. She said they might be able to ship them overnight to Nova Scotia, but would check and call me back.
She did, and suggested she could have them there Friday evening (at my daughters house) and would call me on my cell the next day to arrange a delivery time. I received that call from her the next day on my cell phone (I was in the middle of nowhere) and she said they’d be there at 10:00pm friday.
My daughter called me at 9 with the good news, they made it.
I must say, I’ve had excellent service from Omnipod support in Canada, and have never dealt with a support team that were as professional and helpful as this experience. Although I could have gotten by with MDI, or re-programmed the old PDM and hoped for the best, the woman that helped me was exemplary. Thank you very much.