So...Begin rant...
I just had a sensor start to die on me after day 2 and found the hoops I had to jump through in calling really rather frustrating and insulting.
The isig was high and the sensor accurate for 2 days, and then last night I started getting false readings of around 40, when in actual fact I was running rather high. The gap grew larger and larger until the isig is now dwindling, around 7 and gradually going lower, finally ending in a cal error.
Has anyone else called Medtronic and been through this before?
The person on the other end was clearly reading through a form, and everything I answered was spun back in a negative and accusatory way, seemingly no matter how I answered.
Questions were almost like a customer survey rather than wanting to know why their product isn't working.
Every scripted answer was angled to suggest it was something I was doing wrong, leaving me feeling like shouting "do you know how many of these things I've used now?!" but also knowing that this poor girl is reading this all from a script.
If I mentioned anything as additional information was ignored and back to the script we went, finally ending with the fact that I'd be sent a one time gratuitous replacement sensor.
Again, thoughts of yelling "Do you know how much these things cost?!". You bet your arse you'll replace it", but i didn't. It isn't her fault.
I've had several die on me before day 6 now and haven't called in, fearing this would be the general stance taken and have avoided it up until today.
Ugh. Is it too much to ask that any medical company treat me as a valued customer and not a potential legal suit to be evaded?
I'm not expecting them to bad mouth their products in any way, but we all use this stuff 24/7 and sometimes they malfunction. Surely they should have a better system to simply say sorry and give me one that works instead without a 20 minute blow by blow instructional criteria from someone who has zero hands on experience of the product at all :(
I do prefer the enlites. They're much nicer to insert, but the quality of them is so hit and miss.
The fact is, they sometimes work for weeks at a time, and sometimes they work for 2 days is driving me CRAZY, and because the potential for a bad one is ever a factor, I don't trust the stupid things as much as I did the sofsensors.
Getting anyone to actually admit it, let alone tell me why doesn't seem about to happen when it admits fault.
I also feel that because the replies are so obviously scripted and carefully sculpted to evade any blame, it shines a light on the fact that they know full well that they do this, and likely quite a lot if they've taken the time to take such a suspicious deflective stance on the matter in the first place.
Okay. Rant over.
I'm not sure I ever want to call them again :D