I have talked to a lot of people with diabetes who say that Medtronic has good customer service.
I have had them for 9 years, and while I admit that most of that 9 years has been great in the last 2 years it has gone way down hill. They have a great pump and I was willing to put up with it. But, recently I couldn't close a deal with them on a new insulin pump and most of it for reasons that were their fault.
It was like pulling teeth to get them to come out to my house to show me new products. Finally they did. They were great in giving me new things to try. I really wanted to go with the pump still.
However, after giving them the go head to get this done, it took weeks to get anywhere and when it did get somewhere they would then need more paperwork from me. Paperwork I could have given them weeks ago if they had told me. So it ended up not happening and it was NYE.
No only that, but they refuse to take payment plans on anything less than 300.00. I had a bill for 285. They refused to make a payment plan with me. I paid them every month as I could anyway.
Great pump, but poor customer service. No one cares about you unless you pass the red tape guidelines. I feel like a number not a person.
I am switching brands now. Didn't want to at all. Did explore a few to see what was out there though... but now am switching. I feel like I was treated like dirt after being a long term customer. I am very disappointed and upset about it.
If I had unlimited funds I might have just dealt with it.
I don't though.
Thanks a lot Medtronic.