So I just got a brand new pump shipped due to my current pump, which was already a replacement for the original that had a top button failure, having a total memory failure. The memory just vanished and then failed to work at all only for one area. They failed to inform me this new pump had new software and I would have to now remove the air from the cartridge with a syringe instead of the pump doing it. Something which was very easy and only took 30 seconds or so.
All the steps were different and I ended up with a big mess locked in the load menu when switching to the new pump and ended up on a 1/2 hour phone call with someone trying to explain over the phone how to do it- ridiculous!
I requested that this be changed back- it took much longer to do the numerous steps to remove air from the cartridge with the already filled syringe which I already have to remove air from in the first place. Really stupid move on Tandem’s part.
Other major issues are they have still not fixed the crazy load menu that you can’t get out of without filling the tubing 10 units! I do know now after this call that you can sort of fake the pump out a bit by doing it with an empty cartridge but you still can’t really get out of the menu. Very dumb.
Other new features which suck are the pump will not give you an accurate reading of how much you filled it until after you use 10 units. I only use 20 units or so a day maybe. The new software looks horrible- it’s all square and pointy like a windows design which I hate- the old one was more like an apple design with a softer rounded look. The screen is way too bright- about 2-3 x brighter than the old one and there is no way to adjust it. For a light sensitive migraine sufferer this is bad. The history menu has so much added in there that it is just way too confusing. I don’t need or want all that info. The complete history and other parts put every single thing you do in there which I don’t remember before such as I changed the volume on the setting etc. Again for a migraine sufferer it is just overload when you’re trying to find a specific more important issue that is only in the complete history.
There is an awful beep on the fill tubing which can’t be shut off and some of the new alarms are horrible- they sound like one of the horrible dexcom alarms
Really not happy at all but there is no way to go back to the old software now.