The reason for a 200unit and a Max fill line, may relate to having to pull past the 200 mark and then retract to expel any bubbles and to allow for more accurate fill levels. Don't know anything about having the level be at any point other than the base of the cone on the plunger: that is the level I always use and have used to conserve my expensive insulin and a minimum fill.
it's pretty well known that the max is 200, but if it doesn't allow you to go past 200 at all without a failure, then the max is effectively 190-195. Additionally, the company has to inform consumers not to go past 200 which is tricky with that conical plunger.
Customer service is a nightmare right now. Anyone thinking on starting or switching to Omnipod should wait until this conversion mess is finished. I recently started on Pods and frankly if any other pump was viable for me (I spent a lot of time at the beach), I'd be sending the system back.
I'm sure upper management is well aware that they have a problem.
I first read your last line as "comical plunger" and had me a good chuckle :)
I have not had priming issues. However I have had two of the smaller pods fail about 2 days in, during a relatively small bolus. And I've had 2 or 3 with no problems. I am still obviously within my first month of converting to the new pdm. Tried to call in my failures almost a week ago and left a message but no one called back. I will try again when I have patience and time. I know eventually they will get replaced. Certainly not ready to give up on it yet.
I have had about three alarms that I can not notify customer service about. No matter how long I hang on or how many messages I leave I can not talk to a service rep. I am just waiting for another company to come out with a tubeless pump. Omnipod knows they have us in a corner. I wanted to support a company in MA but this is getting difficult and frustrating.
new pods need to be filled at least to the 100 mark (don't under fill or over fill). when filling pod, keep Pod in tray and put tray to the right of the PDM with it touching. this is what my CDE told me, pod has to touch PDM and stay to the right side of the PDM.
It’s actually not that well known, other than to visitors to this board or to those who have managed to wait through the almost interminable telephone hold with Insulet’s “customer service” line.
It's not just an overfill issue. I only fill my pods with about 110-120 units and have had all of my first 3 pods fail. Even if Insulet starts answering the phone again and manages to fix this problem, I don't think I'll ever have full confidence in them again. A friend suggested reporting them to the FDA. Not sure what good it would do, but I'm going to investigate that tomorrow.
Finally got home after the business trip. Filled the syringe to 200 units, filled the pod, no issues. Thanks to the members of this board for getting information out there. I feel bad for those suffering from this problem who do not read this board and cannot get through to Insulet’s “customer service” line.
By the way, Insulet has still not returned my phone message.
when trying to obtain my new PDM i got with the attorney general in mass, about the time they got back to me, the new pdm was in hand...
I still am not convinced the majority of the errors are not caused by the user. I got bashed on this site left and right before, so everytime people post constant negativity, I am going to post that i LOVE the new pods, and anyone that isnt happy...i'll accept all these "terrible new pods"
I have had 7 of my first 9 Pods fail. 6 of those were very close in sequence numbers. Does anyone keep track of lot and sequence numbers of their Pod failures? They say they randomly select pods to avoid close numbers but those six were within 50 places of each other and a couple were two away from each other. I have a feeling there are some bad batches out there.
I finally was able to get someone from billing to give me the financials. This time I waited only a few minutes, so I'd say their automated systems are screwy, and to just keep calling until you get someone.
The new pods - when they work - are great. I can agree with you on that.
The problem is that too many people are reporting too many problems with the new pods, and the seasoned OmniPod users reporting these problems with the new pods are doing nothing other than priming and using pods according to Insulet’s written instructions for use. Calling such pod failures “user error” makes no sense, especially when Insulet’s “customer support” line is negligently understaffed and Insulet has issued no corrective instructions (at least, I haven’t received any) to address pod failures.
By the way, Insulet has not returned my voice mail message - well over 24 hours later.
Just got my new Pods and PDM today after a cumulative hold time of about three hours. My package was FedEx'ed over night. I was told I would be shipped one box of new Pods and a new PDM and that additional boxes would be shipped in two to three weeks. Got five boxes right off the bat. Not complaining but does anyone at Insulet know anything? I sure hope I don't have a failure rate anywhere near what you've experienced. I hate to have to invest hours on hold to get replacements. Maybe I'll stock pile screamers and report them all on one call.
I had this issue just this week! I had to re-order my pods a little early and tried mon-wed to get in touch. I also left about 6 voicemails and was on hold for about the same time as you. I never did receive any calls back (from mon tues wed or thurs morn) . . . I emailed, too - to no avail. I finally got a person on wednesday (called them right at 830) and was told my warranty was up. Finally got everything squared away and the pods are on their way, but am very unhappy with what used to be awesome customer service. Not sure what to do about it, but glad to know I'm not the only one this has happened to!
Like you said, Insulet’s customer service had been great! The significant problem of their current miserable customer service is exacerbated by their previous higher standard. It’s not the same company.
I can say this for certain. The training is sub par on the new employees. Took me 30 minutes to place a re-order once I got off of the completely draining music hold. They have very little knowledge of how to place the order. It's not rocket science, it's put in the quantity let the insurance approve it and ship it. Sheesh.
Had the same exact issue over the last week, including leaving 2 voice mails , where no one got back to me. I finally waited till 8pm last night and called and pressed the option which for customer care when you have and issue. waited on hold for 20minutes finally voice answered. I told her I never have dealt with such bad customer service in the 3 years my daughter has been using omnipod. she said they are aware and just hired new people into customer service.they have been overwhelmed with the new conversion apparently. Now they tell you when you leave a message they will definetely get back to you in 2 weeks. YIKES, dont know what to say to that.
was told the same exact thing