I just had opportunity to call Accu Chek regarding an apparently bad batch of test strips (every 7-10 strips gives me a reading that’s significantly out of whack - such as 253 instead of 159, or 145 instead of 92). The woman with whom I spoke was very pleasant, and offered to fedex me 100 replacement strips and some free control solution. This is on top of the time that I put in for a free meter on the web site, never received it, and they sent me one, no questions asked.
I can’t speak for their accuracy - but these people have customer service down pat!
I had a good customer experience with AccuChek as well. I had test strips with no code key. They immediately sent me a replacement (also by Fedex) & an extra container of strips. They also called to follow up to make sure I had received them.
My suspicion, though they say that this shouldn’t be the case, is that the fact that these test strips go through x-ray machines 3-4 times a week screws them up. The joys of going to court . . . .
(It could also be that my local Duane Reade sucks - they once sold me expired strips, and I didn’t realize it until I tried to check my sugar. Luckily, I had some that were ok . . . )
The accucheck code chip is supposed to verify the expiry date, according to their rep that is their function and not really accuracy. I would boudt that X-Ray affect the oxido reduction reagent used in the test strips.
