Hi there, has anyone had an issue with the Tandem Mobi cartridges leaking insulin? Twice in the last month I’ve noticed a puddle of insulin in the holster/case for the pump when I’ve removed the pump to charge it. Definitely insulin, can’t mistake that smell! I’ve called Tandem and they seem puzzled, but despite what they said they would do, they have not yet sent me a box to return either of the cartridges.
Anyone else have leaking issues? I don’t see any cracks in the cartridges and haven’t dropped or had anything hit the pump prior to the leaking, just to get that question out of the way.
Make sure you twist the cartridge completely into place and there is no space between the cartridge and pump. I had this happen one time and it leaked.
You might have an issue with the spot your cartridge attaches to the pump if you can install it right with a small click when it is in place, you should have no gap at all.
Also if you are active the tubing can actually put pressure on the cartridge esp if it’s not clicked in all the way.
I’ve only had this happen once and I knew exactly why when I looked at it. If you re doing it all right my e you need to send it in for repair.
